Paralog - Frequently Asked Questions

When reading from a logger on Windows 7, Paralog only shows the option to import from a file; no serial ports are shown.
Please see this post.
I can not install IrComm on Windows 7 64bit to connect to my Neptune.
Please see this post.
What is the name of my log and where is it stored?
Select File/Open from the main menu. The name and location of your log will be set as the default entry.
Where can I find the S/N of my logger/GPS?
After downloading from an unregistered device, Paralog will display the S/N found.
Can I use multiple instances of Paralog or different users on the same computer?
Yes, when every user has it's own account (login) on this machine.
My hard disk has crashed and I lost my license key. Can you send me a new one?
Sure. Please purchase a 'Replacement License'.
Why aren't you fullfilling my order? Why aren't you answering my emails?
Our email probably got stuck in your SPAM filter.
I have problems connecting to my Neptune. What should I do?
Please visit the Alti-2 forum.
Does Paralog support L&B's AltiTrack?
Yes! AltiTrack support is currently in Beta. Contact us if you want to participate.