Paralog - Frequently Asked Questions

I can not install IrComm on Windows 7 64bit to connect to my Neptune.
Please see this post.
Can I combine jump profile data from GPS and a logger for the same jump?
No, and there is no need to: GPS tracks already contain altitude data.
What is the name of my log and where is it stored?
Select File/Open from the main menu. The name and location of your log will be set as the default entry.
Where can I find the S/N of my logger/GPS?
After downloading from an unregistered device, Paralog will display the S/N found.
Can I use multiple instances of Paralog or different users on the same computer?
Yes, when every user has it's own account (login) on this machine.
My hard disk has crashed and I lost my license key. Can you send me a new one?
Sure. Please purchase a 'Replacement License'.
Why aren't you fullfilling my order? Why aren't you answering my emails?
Our email probably got stuck in your SPAM filter.
I have problems connecting to my Neptune. What should I do?
Please visit the Alti-2 forum for trouble shooting tips.
Can Paralog read logs by L&B's JumpTrack?
Not directly, but the latest version of JumpTrack supports export of its log in a CSV format suitable for Parlog.
What happened to video support on OSX?
Please see this post.
How can I transfer my installation to a new computer?
Download and install the latest version on the new machine. Register with the license key from the original registration email send to you. Copy your data directory to the new machine (File/Open on the main menu will show you the location). Use File/Open from the main menu to open your log file in the copied directory.